Terms of Service

1. Acceptance of terms

By accessing the DOXALIO platform (hereinafter "the Service"), you unreservedly accept these Terms of Service. If you do not accept these terms, you must not use the Service.

2. Description of the service

DOXALIO is a SaaS platform for AI-powered document analysis, allowing users to upload PDF documents, analyze them via AWS Bedrock (Claude Sonnet), and obtain sourced answers to their questions.

The Service includes: text extraction (AWS Textract), semantic embedding generation (Amazon Titan), RAG search (Retrieval-Augmented Generation), automatic summarization, anomaly detection, and PDF export.

3. Account and identification

Access to the Service's features requires creating an account with an email address and a password. Your session is managed by a secure token (httpOnly JWT) stored in a session cookie, valid for 30 days.

You are responsible for keeping your credentials confidential. Any use of the Service from your account is deemed to be made by you. In the event of a compromise, contact contact@doxalio.io immediately.

4. Acceptable use

You agree not to use the Service to:

• Upload documents containing third-party data without their consent
• Infringe intellectual property rights
• Attempt to access other users' data
• Carry out cyberattacks (DDoS, injection, mass scraping)
• Distribute unlawful content (violence, hate speech, child sexual abuse material)
• Circumvent the Service's security mechanisms

5. Documents and intellectual property

You retain all rights to the documents you upload. By using the Service, you grant DOXALIO a limited, non-exclusive, non-transferable license to process these documents for the sole purpose of providing you with the Service.

DOXALIO claims no ownership rights over your documents. Your documents are never used to train AI models.

6. Availability and SLA

DOXALIO commits to maintaining Service availability according to your plan's SLA:

• Micro and Starter plans: best effort, no formal guarantee
• Pro and Business plans: 99.9% monthly availability SLA
• Scale plan: 99.99% monthly availability SLA

Availability is calculated excluding scheduled maintenance notified 48 hours in advance.

7. Limitation of liability

The Service is provided "as is". DOXALIO does not guarantee the absolute accuracy of AI-generated analyses. The Service's answers do not constitute professional legal, financial or accounting advice. Any important decision must be verified by a qualified professional.

DOXALIO's liability is limited, in any event, to the amounts paid by the user during the 12 months preceding the incident.

8. Pricing and payment

Prices are shown exclusive of tax on the pricing page. Billing is monthly or annual depending on the chosen plan. Any month started is due. The subscription renews automatically until explicitly cancelled.

In the event of non-payment, access to the Service may be suspended after formal notice remains without effect for 15 days.

9. Quotas and page counting

9.1 Definition of a document unit

The Service applies a monthly quota system expressed in document units (hereinafter "credits"). One credit corresponds to 3 pages or any fraction of 3 pages of an analyzed PDF document. The formula applied is:

For example:

• Document of 1 to 3 pages → 1 credit
• Document of 4 to 6 pages → 2 credits
• Document of 7 to 9 pages → 3 credits
• Document of 10 pages → 4 credits

9.2 Automatic counting at upload

The number of pages is determined automatically server-side at upload time, from the structure of the transmitted PDF file. This count is authoritative for quota calculation. If the detected page count is later refined by the extraction engine (AWS Textract), that corrected value is kept in your history, without retroactive effect on the period already billed.

9.3 Period and reset

The quota is monthly and resets on the subscription anniversary date (calendar day of the initial subscription). Credits not consumed at the end of the period are lost and do not roll over to the following month.

9.4 Quota overrun

When the monthly quota is reached, any new upload is blocked until the next reset or until an upgrade to a higher plan. An email notification is sent automatically when 80% of the quota is consumed. Users can check their remaining quota at any time from their documents area.

10. Termination

You can cancel your subscription at any time from your customer area. Cancellation takes effect at the end of the current billing period. Your data is kept for 30 days after cancellation, then permanently deleted.

11. Governing law and jurisdiction

These Terms are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing that, the competent courts of Paris shall have exclusive jurisdiction.